At EcomBG.com (“EcomBG”, “we”, “us”, or “our”) we value your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website and services, including Amazon account management services. By using our website or services, you agree to the practices described in this policy.

I. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, company name, billing information and other contact details you provide through contact forms, onboarding, or communications.
  • Account Information: Amazon Seller Central identifiers and account-related data that you grant us access to via authorized access methods (for example: secondary user permissions or the Amazon Solution Provider Network). We do not request or store your primary Amazon password.
  • Service & Transaction Data: Records of our interactions, service requests, invoices, and other transactional details related to the services you request.
  • Technical & Usage Data: IP address, browser type, device information, pages visited, cookies and other analytics data collected automatically when you visit our site.

II. How We Use Your Information

We use your information to:

  • Provide and manage Amazon account management and e-commerce services you request.
  • Access and manage your Amazon or other e-commerce accounts securely through authorized portals and permissions.
  • Communicate with you regarding your account, service updates, requests, and support inquiries.
  • Improve our website, services, and user experience through analytics and feedback.
  • Comply with contractual, legal, and Amazon SPN (Solution Provider Network) requirements.
  • Protect against fraud, misuse, and security threats.

3. Data Access via Amazon SPN and Secondary Permissions

EcomBG operates in compliance with the Amazon Solution Provider Network (SPN) and Amazon’s data protection expectations. When clients grant us access to their Amazon Seller Central accounts:

  • We only use authorized secondary user permissions or the Amazon Solution Provider Portal to manage or troubleshoot accounts.
  • We do not request or store your primary Amazon login credentials. Where tokens or API credentials are used, they are handled and stored securely only as needed for service delivery.
  • We act only within the permissions you grant and you may revoke access at any time through your Amazon account settings.

4. Third-Party Tools and Service Providers

We use trusted third-party providers to support our services, including analytics, email delivery, automation, hosting, and customer support tools. These providers only receive the information necessary to perform their functions and are contractually required to protect your data and use it only on our behalf.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data. We may share personal information in limited circumstances:

  • With service providers who perform services on our behalf (hosting, analytics, payment processing, email delivery, customer support).
  • Within EcomBG (to employees or contractors who need access to perform services) under confidentiality obligations.
  • When required by law, court order, or to comply with legal or regulatory obligations.
  • When necessary to protect our rights, property, safety, or the rights, property, or safety of others.

Where data is transferred across borders (for example, from the EU to non-EEA countries), we rely on appropriate safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms required by applicable law.

6. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information. Data transmitted between your device and our services is encrypted over TLS/HTTPS. Access to systems storing personal data is restricted to authorized personnel and protected by strong authentication and access controls. While we use reasonable measures to protect your data, no system can be guaranteed to be 100% secure.

7. Data Retention

We retain personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Once data is no longer required, we securely delete or anonymize it.

8. Cookies and Tracking

We use cookies and similar technologies to enhance site functionality, remember preferences, and analyze usage. You can manage or disable cookies through your browser settings, though doing so may affect site functionality.

9. Your Rights

Depending on your jurisdiction, you may have rights over your personal data, including:

  • Right to access the personal data we hold about you.
  • Right to request correction or update of inaccurate data.
  • Right to request deletion of your personal data where permitted by law.
  • Right to restrict or object to certain processing activities.
  • Right to data portability where applicable.

To exercise these rights or make a privacy-related request, contact us at the address below. We may need to verify your identity before processing requests to protect your privacy.

10. Children’s Privacy

Our services are not intended for children under the age of 13 (or higher age where local law requires). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to remove the information.

11. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated “Last Updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: support@ecombg.com

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